Terms of Service

Acceptance of Terms

Agreement to Terms

By accessing and using the Telemetry & Logic Engineering (TLE) Ltd. website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the modified terms.

Services and Professional Engagement

Service Scope

TLE Ltd. provides specialized engineering services including communication systems, automation & control, and pipeline management solutions. The specific scope of services for each engagement is defined in separate contractual agreements.

Professional Standards

All services are provided in accordance with industry best practices and applicable engineering standards. We maintain professional liability insurance and adhere to relevant regulatory requirements.

Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, and access to necessary resources as outlined in project agreements. Delays caused by incomplete or inaccurate information may affect project timelines and costs.

Intellectual Property Rights

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of TLE Ltd. or its content suppliers and is protected by international copyright and trademark laws.

Project Deliverables

Intellectual property rights for project deliverables are defined in individual service agreements. Unless otherwise specified, TLE Ltd. retains rights to methodologies, tools, and processes developed independently.

License to Use

You may view, download, and print content from this website for personal, non-commercial use only. Any other use requires prior written permission from TLE Ltd.

Limitation of Liability

Website Use

This website is provided "as is" without warranties of any kind, either express or implied. TLE Ltd. does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Service Liability

Our liability for professional services is governed by individual service agreements and limited to the extent permitted by law and professional indemnity insurance. We are not liable for indirect, consequential, or punitive damages.

Force Majeure

TLE Ltd. shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, labor disputes, or governmental actions.

User Conduct and Restrictions

Prohibited Activities

You may not use this website to: transmit harmful code or malware; attempt unauthorized access to systems; interfere with website operation; violate any applicable laws or regulations; or infringe upon intellectual property rights.

Contact Form Submissions

Information submitted through our contact forms must be accurate and truthful. We reserve the right to reject inquiries that appear fraudulent, abusive, or inconsistent with our business focus.

Confidentiality and Non-Disclosure

Confidential Information

TLE Ltd. maintains strict confidentiality regarding client projects and proprietary information. Specific confidentiality terms are outlined in individual service agreements and Non-Disclosure Agreements (NDAs).

Your Information

Information you share with us through inquiries or service engagements is treated as confidential and handled in accordance with our Privacy Policy and applicable data protection laws.

Simulation Software and Accounts

About the Simulators

TLE Ltd. offers browser-based simulation software through the TLE Suite of Simulation Software, including the Leak Detection Simulator and the eRTTM Hydraulic Pipeline Simulator Pro (together, the "Simulators"). They are provided to help you explore how leak detection and pipeline hydraulic methods behave. This section applies in addition to the rest of these Terms of Service and, for the Simulators, takes priority if there is a conflict.

Illustrative Models, Not Engineering Advice

The Simulators use simplified models and assumed values, for example for sensor performance. Their results are illustrative. They are not a prediction of how any real pipeline or system will behave, and must not be relied on for engineering design, safety, operational, regulatory or purchasing decisions. For project-specific work, please contact us about a separate service agreement.

Accounts

To run a Simulator you must create an account with a valid email address and a password. You must give accurate information, keep your password confidential, and tell us promptly if you think someone else has used your account. You are responsible for activity under your account. Accounts are personal and may not be shared, sold or transferred.

Free Runs and Access Keys

Each account includes a limited number of free simulation runs, shared across the Simulators, and your account shows how many you have left. To continue after that you need an access key issued by TLE Ltd., which adds runs or a period of unlimited use. An access key can be redeemed once, by one account, and cannot be transferred or resold. We may change the number of free runs and the keys we offer at any time, but we will not reduce the runs or period already granted to your account by a key you have redeemed. Any price, payment terms and refund rights for an access key will be given to you when you obtain it.

Acceptable Use

You may not: bypass, disable or tamper with the sign-in, run limit or access key checks; share your account or access keys with others or resell access; use automated tools to run the Simulators or to collect their content; copy, extract or reverse engineer the models, code or content except as the law allows; use the Simulators to build a competing product or service; or use them in any way that harms the service or other users.

Your Settings and Files

The settings and case files you create in the Simulators are kept on your own device and are not sent to us. We record your account email address, how many runs your account has made, with the date and which Simulator, and any access key you redeem. See our Privacy Policy for details.

Intellectual Property in the Simulators

TLE Ltd. owns the Simulators and their models, code, reports and content. While your account is in good standing we give you a personal, non-exclusive, non-transferable, revocable license to use the Simulators for your own learning, evaluation and internal business purposes. You may keep, print and share results for those purposes, but you may not alter them, remove the name of TLE Ltd. from them, or present them as advice, certification or approval from TLE Ltd.

Availability and Changes

We aim to keep the Simulators available but do not promise that they will be uninterrupted or error-free. We may change, suspend or withdraw any Simulator, or the whole suite, at any time. We may suspend or close an account that breaks these Terms of Service. You can ask us to delete your account at any time, and we will do so.

Disclaimer and Liability

The Simulators are provided "as is". To the extent permitted by law, TLE Ltd. is not liable for any loss arising from your use of, or reliance on, the Simulators or their results, or for indirect or consequential loss. Nothing in these Terms of Service limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Termination and Governing Law

Termination of Access

We reserve the right to terminate or restrict access to our website at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, TLE Ltd., or third parties.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact and Dispute Resolution

Questions About Terms

If you have questions about these Terms of Service, please contact us at the address below. We will respond to inquiries promptly.

Contact Information

Telemetry & Logic Engineering Ltd.
Arnhall Business Park, Discovery Drive
Westhill, Aberdeenshire
AB32 6FG, United Kingdom

Email: contact@tle-eng.com
Phone: +44 7405 716707